Support

Although Web Cube has an online RMA creation interface for customers, some may prefer to call in to your customer service center to process an RMA. Web Cube exposes this customer interface easily to customer service operators so that they can assist a customer in creating an RMA.

First, go to Manage Orders and click on the order in question. At the top of the order there will be a link to create a return.

Clicking on this link will take you to the customer's returns page. All orders will be listed on this page, divided into eligible and ineligible. Eligible orders are those that were fulfilled within a set time period (typically 90 days, please refer to your web cube installation team for details).

Click on the eligible order to create the return. This will take you to the RMA page listing all items in the order that can be returned.

Select each item one by one. Enter the reason code for each item, and the number being returned. Additional notes can be entered.

Once submitted you will be taken to the returns thanks page. This will offer an RMA receipt to be printed for the return. If desired you can click and print this RMA to conclude processing the return.