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Modifying an order in Web Cube CMS involves changing aspects of an order that pertain to the order total. For instance, changing shipping method, altering discounts, changing or adding items and item quantities. For changing an address only for an order, please see the Changing an Order Address article.

To modify order details, first open the order modification screen. Go to the Order Management System dashboard.

Enter the order number in the middle input box, and hit enter. This will bring up the order modification page.

This view is divided into 7 boxes. First there is the User's Address. This can be changed here if you are simultaneously modifying an order item detail that. If you are only modifying the address, you should see the article for Changing an Order Address.

Next is the item list. Here we see a listing of every time in the order.

To change the quantity, update the number in the Qty column. To remove this item from the order, hit the red X. There will be one extra box by default in this view. To add a product, hit the magnifying glass. A search box will come up that will allow you to look for the item by sku. This view only supports adding items by sku.

Once the sku is selected, adjust the quantity if needed.

The next box is the fee and discounts box and shows a summary of all fees and discounts assessed. The shipping and taxes calculated are shown here, but disabled, as these are automatically recalculated when updating the order. Any additional coupon discounts will be shown here as a negative number. If looking to add a specific coupon discount, use the coupons view. Otherwise, direct discounts can be applied here.

The shipping box shows the shipping calculation form. The shipping method chosen by the customer on checkout should be shown here. Select an alternate if they would like to change their shipping. Please note that changing the ship to P.O. Box should be done in conjunction with modifying the address, as these must match when updating the order.

Coupons can be added from the coupon system by adding the coupon code in the coupons box.

Order notes can be updated in the order notes area, as well as the newsletter and how did you hear boxes. Please note that altering a customer's newsletter preference without asking can lead to problems with e-mail marketing.

The checkbox for order substitution determines if we will be re-authorizing the order. If an order modification is larger than the original order, and the order is in Pending, a new authorization must be made. Checking the substitution box automatically creates a discount to resolve this so the order total remains the same, and thus the order must not be re-authorized.

To verify your changes, hit the update order button. This will refresh the page and ensure that everything is applied. It will also ensure that shipping options are available.

To confirm your changes, now hit the confirm button. This will take you to a view that will show you a summary of the changes. If your customer's card information was stored with a compatible payment gateway card store mechanism (e.g. Authorize.net CIM, Braintree Vault, or Payflow Pro Reference Transactions), no card input will be shown. Otherwise a card input will be shown that you will need to place the customer's card information in to confirm.

If all goes through successfully, you will be taken back to the order fulfillment page, with a message at the top indicating the modification. Any items you added should now be visible.